On my old phone the authenticator is backed up to the cloud and the recovery account associated with it is my personal email account. Please remember to " Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution. Please can you clarify what I need to do concerning my recovery account before moving Microsoft Authenticator App from my old phone to the new phone. Thank you for your time and patience throughout this issue. If you have any other questions, please let me know. The next time you log in to a University system, including your University email. Go to the two-step verification area of either your MyApps page or your organization's custom portal to turn off verification for your old device. Make sure you keep the Microsoft Authenticator app set up on your phone. To remove the app from a device using a work or school Microsoft account. ![]() Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device. To remove the app from a device using a personal Microsoft account.Microsoft says the new feature is still rolling out, so if you don’t see it in your browser, it should show up soon. Instead, tap on the Begin Recovery option. MP4 videos, but PowerPoint on the web can also recognize MOV, WMV, AVI, M4V, MKV, ASF, and TS files. If you sign in directly, you will lose all your data. Give your approval for the license terms. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. Download and install the Microsoft Authenticator app on your new phone. ![]() Even deleting the app from your old device isn't enough. How do I make sure notifications don't continue to go to my old device?Ī: Adding Authenticator to your new device doesn't automatically remove the app from your old device. How to Move Microsoft Authenticator to a New Phone. Q: I lost my device or moved on to a new device. Thank you for your post! Since you don't have access to your old phone and your backup failed, you can try to treat this issue as a "lost phone" scenario.
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